FAQ’S

How do I place an order?

You may place your order online or by calling a customer service representative at 843-797-8543 (North Charleston), 843-763-0017 (West Ashley), or  843-884-2447 (Mt. Pleasant).

We ship orders to most addresses in the continental United States.  We do not ship to a P.O. Box.  We only ship to the same address as the billing address on the credit card.  All orders are subject to credit and address verification. ALL orders must match the credit card's billing address (we do not drop ship).   If overnight shipping is selected, the order must be placed on a business day before 11:00 am, and if the item is in stock, it should  be delivered on the next business day. Please call 843-797-8543 to confirm the availability of an item that is to be shipped Second Day or Overnight.

You will be notified by e-mail if the merchandise you have ordered is not available for immediate shipment. Please allow 5 business days for order processing. Special order or out of stock items may take longer.

How do I send a gift?
Most items can be gift wrapped.  Please indicate this in the "Special Instructions" section of the Order Checkout page.  The order must be shipped to the address on file with the credit card company.

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

How long does it take to get my exchange or refund?
On average you should allow up to 30 days to receive an exchange or refund.

How do I unsubscribe from e-mails?
Please send an e-mail to info@pollysjewelry.com and put "Unsubscribe" in the subject line.  Also, please put your e-mail address in the body of the e-mail. 

Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.

How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on "Your Online Account" and sign in. Once you are signed in, click the "View” button next to "Web Order History."  Find your order number and click it; under the status column you can click the link to track the order.

How do I return or exchange my order?
Please view our Shipping and Returns policy.

I can’t find the item I am looking for. How do I search for it?
Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website.